Documented Processmanagement Details
montego:communicator is a high performance, user-friendly web-based communication and cooperation tool that supports enterprises in keeping track of internal and external business-, communications-, and other processes in all areas. It facilitates computerized management of these processes and tracking and optimizing the related workflow.
montego:communicator is an ITIL- and MiFID-compliant enterprise-communications-tracking solution with a focus on communications processes, their computerized optimization and backup. montego:communicator is a high-performance web service desk or generally a B2B/B2C communications center with an open design, allowing integration with all business departments and processes.
Management Summary
- Enterprise Communications Tracking (ECT)
- ITIL-compliant process tracking such as incident-, problem, change, and release management, and rendering of a web-based service desk interface
- MiFID-compliant complaints management featuring computerized registration processes and SLA-supervision functions
- Single point of contact for service-oriented processes
- Multi-client capability allowing process and structure optimization
- Cost-optimization and short-term ROI Range of Use
- Service Desk & customer support
- Request Management
- Quality assurance
- Process management
- MiFID-complaints management
- Project management
- Sales marketing support
- Productivity tracking
- Reporting and monitoring of processes Solutions catalogue
- Banks and financial services providers
- Software designers
- E-commerce and internet service providers
- Attorneys and notaries
- Webshopping providers B2C or B2B
- Complaints and claims management on the internet
- Franchise operators
- Branch managers for POS communications
